At URB GROUP, we want you confident in every mop, bucket, squeegee, and kit you order. If something is not right, this policy explains how returns, refunds, and warranty claims work.
1. Return Eligibility
You may return most unused cleaning equipment within 30 days of delivery if:
- The item is in original condition with all included parts and packaging.
- The tool has not been modified, abused, or used beyond reasonable inspection.
- You have your order number or proof of purchase from URB GROUP.
Power tool kits and cordless bundles may only be returned if unopened or defective on arrival. Opened power equipment are handled under warranty or defect review.
2. Non-Returnable Items
- Items marked final sale or clearance at time of purchase.
- Products damaged by misuse, alteration, or improper storage after delivery.
- Replacement parts ordered separately for equipment not purchased from URB GROUP.
3. How to Start a Return
- Email Ubaid@ubaidurrehman.store or use our Contact Support form.
- Include your order number, item name/SKU, and reason for return.
- We will reply within 1–2 business days with return instructions and any required RMA details.
Do not send returns without approval — unauthorized returns may be refused or delayed.
4. Refunds
After we receive and inspect your return:
- Approved refunds are issued to your original payment method within 5–10 business days.
- Original shipping charges are non-refundable unless the return is due to our error or a confirmed defect.
- Return shipping is the customer’s responsibility unless URB GROUP provides a prepaid label for a defective or incorrect item.
5. Defective or Damaged Items
If your tool arrives damaged or fails under normal use within the warranty period, contact us within 14 days of delivery for damage claims, or anytime during the warranty term for defects. We may offer repair, replacement, or refund after review.
6. Lifetime Warranty (Hand Tools)
URB GROUP cleaning equipment carry a lifetime warranty against defects in materials and workmanship under normal use. Warranty does not cover wear from abuse, misuse, accidents, or unauthorized modification. See our Quality Standards page for details.
7. Exchanges
Need a different size or model? Contact support before returning. We will help arrange an exchange when stock is available. Price differences may apply.
8. Contact
URB GROUP
Email: Ubaid@ubaidurrehman.store
Phone: +1 6608518630
41220 Joy Rd,STE 113A, Plymouth MI 48170