At URB GROUP, we stand behind the quality and durability of our industrial cleaning equipment and chemicals. If you are not completely satisfied with your purchase, we are here to help.
1. Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. Your item must be in the original packaging and needs to have the receipt or proof of purchase.
2. Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
3. Shipping Policy & Costs
We offer simple, transparent shipping. Standard ground shipping is calculated based on the weight of your items and clearly displayed at checkout. We offer free ground shipping on all orders over our current promotional threshold (displayed dynamically in your cart).
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
4. Contact Us
Email: Ubaid@ubaidurrehman.store
Phone: +1 6608518630
Contact Support